Eligibility for PCHS & Respite

Who qualifies, what your Medi-Cal plan must offer, and how to verify your eligibility — all in one place.

The Basics

Core Eligibility Requirements

To receive CalAIM PCHS or Caregiver Respite, a person must meet all of the following criteria.

Enrolled in Medi-Cal Managed Care

This is the single most important requirement. CalAIM Community Supports are only available to members enrolled in a Medi-Cal Managed Care Plan (MCP). If your Medi-Cal benefits come through fee-for-service (traditional Medi-Cal), you are not currently eligible for CalAIM Community Supports. Contact your county Medi-Cal office to ask about switching to managed care.

Member Has a Functional Need

For PCHS, the member must have a demonstrated need for assistance with Activities of Daily Living (ADLs) or Instrumental Activities of Daily Living (IADLs) — meaning they cannot safely perform these tasks independently due to a physical, cognitive, or developmental limitation.

Living in the Community (Not in a Facility)

PCHS and Respite are provided to members living at home or in community settings. Members residing in licensed care facilities (SNFs, residential care homes, etc.) are generally not eligible for these specific Community Supports, though other CalAIM benefits may apply.

Services Offered by Your Plan in Your County

Community Supports are optional for Managed Care Plans — plans are not required to offer all 14 Community Supports. Before assuming you are eligible, confirm that your specific MCP offers PCHS and/or Respite in your county. Contact your plan's member services to verify.

For Respite: An Unpaid Primary Caregiver Must Be Identified

Caregiver Respite is specifically for members who rely on an unpaid family member, friend, or other informal caregiver as their primary source of daily support. The plan will assess the caregiver's needs and the member's dependency on that caregiver as part of the authorization process.

Important: CalAIM Community Supports are not an entitlement — your plan has discretion in how they authorize services. However, federal and state rules require that MCPs apply eligibility criteria consistently and cannot deny services based on diagnosis alone. If you believe you were wrongly denied, you have the right to appeal.

Share of Cost (SOC): If your income is above the Medi-Cal limit, you may still qualify for full-scope Medi-Cal — and therefore CalAIM PCHS and Respite — under a monthly Share of Cost. Learn how SOC works →


Special Circumstances

Who Benefits Most from PCHS?

PCHS is particularly valuable in these situations:

Waiting for IHSS Approval

PCHS can be authorized during the IHSS application and waiting period — bridging the gap so there's no interruption in care.

IHSS Hours Are Insufficient

If a county IHSS assessment results in fewer hours than the member needs, PCHS can supplement those hours to ensure full coverage.

Recently Discharged from Hospital or SNF

PCHS is frequently authorized as part of a discharge plan to ensure a smooth, safe transition back to home.

Family Caregiver Is Overwhelmed

Respite helps families sustain home-based care by giving the primary caregiver structured, authorized time away from caregiving duties.

At Risk of Institutionalization

Members who are at risk of needing nursing home or facility placement due to inadequate home support are strong candidates for PCHS authorization.

Chronic Condition Management

Members with Alzheimer's, dementia, Parkinson's, ALS, TBI, or physical disabilities who cannot safely be left without supervision or daily assistance.


Your Plan

How to Verify Your Eligibility

Follow these steps to find out if you or a loved one can access PCHS or Respite right now.

  1. 1
    Find your Medi-Cal cardYour Medi-Cal card shows your Managed Care Plan name. If it says "Medi-Cal" without a plan name, you may be in fee-for-service and should call 1-800-541-5555 to confirm.
  2. 2
    Call your plan's Member ServicesAsk: "Does my plan offer CalAIM Community Supports — specifically Personal Care and Home Supports (PCHS) or Caregiver Respite in my county?" Get the answer in writing if possible.
  3. 3
    Request a referral or ask about Enhanced Care Management (ECM)If you are a high-complexity member, your plan may assign you an ECM Lead Care Manager who can coordinate Community Supports referrals on your behalf.
  4. 4
    Contact a provider like Divine AgapeApproved home care providers who are contracted with your plan can often help initiate the authorization process. Contact us and we'll let you know if we're contracted with your plan.
  5. 5
    If denied, appealYou have the right to appeal any plan denial through your plan's grievance and appeals process. You can also request an Independent Medical Review (IMR) through the DMHC or contact your county's Health Advocate.

Not Sure If You Qualify?

We can help you check. Contact Divine Agape and we'll review your situation, confirm whether we work with your plan, and help you get the ball rolling.

Contact Us IHSS Application Guide →