Home › Billing & Payments

Billing & Payments

No surprises. There are 3 ways to pay for care. We confirm your cost in writing before care begins.

Illustration of an itemized invoice and a payment card

3 ways to pay

1. Medi-Cal: you pay $0

Have Medi-Cal? CalAIM can cover PCHS and Caregiver Respite at $0 out of pocket for eligible members. We bill your health plan. The plan says yes before care starts. In urgent cases, care can begin while the approval finishes, and the plan can approve it back to the start date. Either way, you never get a bill for covered care. If care might go over your approved hours, we call you first.

Some Medi-Cal members pay a monthly Share of Cost first. See the FAQ below.

About CalAIM →

2. IHSS

IHSS stays your main program. County approval usually takes 30 to 45 days. Waiting for IHSS, or need more hours than IHSS gives? CalAIM can pay for our care in the meantime, at $0 for eligible members.

3. Private pay

From $45 an hour. Each visit is at least 4 hours. We email your invoice every week or every 2 weeks through Stripe. Every invoice lists the hours. Payment is due within 7 days. No long-term contract.

Your exact rate depends on the care level and schedule. We confirm it in writing at your free home visit, before care begins.

Paying a Stripe invoice is easy. Click the safe link in the email. You do not need an account. We take Visa, Mastercard, American Express, Discover, and debit cards. You can turn on auto-pay.

Billing FAQ

Will I ever get a bill if I have Medi-Cal?
If CalAIM covers your care (PCHS or Caregiver Respite), no. We bill your health plan, and the plan says yes in writing before care starts. You never get a bill for plan-covered care. If care might go over your approved hours, we call you first.
What is Share of Cost?
Share of Cost (SOC) is a monthly amount some Medi-Cal members pay before their plan starts to cover care. We bill you only up to your monthly SOC, never more. Once you meet it, the plan covers the rest. It resets each month, and we track it for you. SOC invoices come through Stripe.
How do Stripe invoices work?
Invoices come by email with a safe Stripe payment link. You do not need an account. Pay with Visa, Mastercard, American Express, Discover, or a debit card. Every invoice lists the hours billed. You can turn on auto-pay if you like.
When is payment due?
Private-pay clients get an invoice every week or every 2 weeks. Payment is due within 7 days of each invoice.
Do I need to sign a long-term contract?
No. There is no long-term contract. Private pay starts at $45 an hour. The rate depends on the care level and schedule. We confirm it in writing before care begins, at your free home visit.
Who do I call about a bill?
Email support@caregiving.divineagape.org or call (805) 951-1121 and press 4 for Billing. We answer within 1 business day.

Still have a billing question?

Ask us. We answer within 1 business day.

Call (805) 951-1121   Email Billing

Call us Get started