Privacy Policy

Divine Agape Health Care Agency ("Divine Agape," "we," "our," or "us"), located at 300 E Esplanade Drive, Suite 1720, Oxnard, CA 93036, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at caregiving.divineagape.org or submit information through our online forms.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

When you complete a contact form, referral form, grievance form, or partnership inquiry on our website, we may collect:

• Name and contact information (email address, phone number)
• Information about care needs or health situation (for referral and intake forms)
• Organization name and professional title (for partnership inquiries)
• Any other information you voluntarily provide

Our online forms are processed through JotForm, Inc. JotForm's privacy practices are governed by their own Privacy Policy.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, referring URLs, and pages visited. This information is used to analyze site usage and improve your experience.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly without them. By continuing to use our site, you consent to our use of cookies as described in this policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, referrals, and service requests
• Coordinate and deliver in-home care services
• Process and respond to grievances or concerns
• Communicate with partner organizations and referring providers
• Improve our website and services
• Comply with applicable laws and regulations

3. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors (such as JotForm) who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Healthcare Coordination: With your consent or as permitted by law, we may share health-related information with Medi-Cal Managed Care Plans, hospitals, physicians, and other care team members involved in your care.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Health information collected through our website forms is also subject to our HIPAA Notice of Privacy Practices.

4. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. You have the right to opt out of any future sale of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at support@caregiving.divineagape.org or call 805-951-1121. We will respond within 45 days.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites, including JotForm and AlayaCare. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the site after changes constitutes your acceptance of the revised policy.

9. Contact Us